I recently upgraded from a Nokia N70 to a Nokia 6110 Navigator. The process proved remarkably hard due to a 'Packet data not allowed' error whenever I tried to access the Internet.
If you have the same problem as I did, the answer is to go to Settings | Phone Settings | Connection | APN Control. If, like me, you see a 'Connection restrictions active' message you have to use the Options | Deactivate restrictions menu item which requires your SIM PIN code.
Call Centre Woes
I have a 3G USIM from Optus in Australia and had no problem accessing packet data services using this SIM card on my N70. My first thought was that the operator settings (APNs) were incorrect on my 6110. So, I:
- deleted all of the pre-installed used the Settings Wizard; and,
- used the Settings Wizard to re-create the correct APNs.
Then I tried a friend's USIM in the handset and everything worked fine.
Baffled, I called Optus support and explained the problem. They, in turn, explained that the problem was due a handset problem and forwarded me to the Nokia support call centre. I had a long, but ultimately fruitless, conversation with a nice lady who assured me that the problem was with my APN settings and, once again, made me run the Settings Wizard application. When this failed, she referred me back to Optus support.
I had wasted about one and a half hours at this point.
On my second call to Optus support I was transferred to Technical Support (instead of the normal non Technical Support people who happen to answer the Technical Support number). They immediately came up trumps and had me navigate to the correct menu, enter my PIN and voila.
Two hours wasted - at least 20 minutes on the phone to three separate people at Optus and 10 minutes talking to Nokia.
I hate APN settings and salute any operator who moves to a single APN.
What really irks me about the waste of time I went through on my new handset is that my Operator already controls what data services I am provisioned for. Why add an additional level of control on the terminal?
Furthermore, why is it that Nokia themselves had no idea even when I had explained that the APN settings worked when my friend's SIM was substituted for my own?
I would guess that the cost of servicing my calls has erased any contribution to Optus' bottom line from my handset this month.